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Agent Resources
4 articles
Agent DashboardAgents can use these articles to learn about the reports available on their dashboards.
Review an EvaluationAgents can use this article to learn how to review and acknowledge an Evaluation.
Dispute a Quality ScoreAgents can use this article to learn how to dispute a Quality score in an Evaluation.
Review Coaching NotesAgents can use this article to learn where to access and review Coaching Notes from their manager.