Meet KBo
Named after a skilled river guide, KBo helps you navigate complex data with confidence. You can think of KBo as your AI-powered guide through your conversation data.
KBo lives directly in the Authenticx platform and analyzes your conversation data to surface meaningful insights, suggest next best actions, and identify emerging trends—all through an intuitive chat experience.
Access KBo by selection in first icon in the top right corner of the platform.
When you open up KBo, you will notice a few suggested questions pre-populate. Simply click these questions for a quick response. Alternatively, you can ask your own questions - we encourage you to experiment and ask any questions you have about your data!
How KBo Works
KBo uses a language model that can understand and respond to your questions. It can help you retrieve, analyze, and summarize data, but it relies on clear instructions to do its best work.
KBo is built to lend Authenticx context to an intuitive chat experience, giving you answers to your most pressing questions instantly. KBo analyzes data from your account only, meaning all responses are tailored to your data.
Tips for Writing Effective Prompts
Be Specific
Focus on what you want to know. Instead of asking a vague question like “what were the trends on my calls,” try narrowing it down:
Example: “What are the top 5 call topics last month?”
Clarify your goals upfront: Do you want a summary, trends, or detailed stats?
Include Key Details
Who, What, When: Providing specifics will guide responses. Include specific timeframes, topics, or particular metrics.
Example: “Analyze conversations with an Eddy and an ending negative sentiment in Q3.”
Break down complex requests into multiple steps
Break down complex requests. KBo can handle multiple steps, but it’s often easier if you split tasks:
Example: “First, how many conversations last week were over 20 minutes in duration?” Then: “What was the contact type breakdown of those conversations?”
Ask Follow-up Questions
If KBo's answer needs more details, ask follow-ups to refine your results:
Example: “Can you break down those results by hierarchy?” or “How does this compare to last quarter?”
Use Examples or Formats
Tell KBo if you have certain requirements or requests for how it should format your answer.
Example: “List the top 3 topics with Eddies by percentage.”
Explore Insights
KBo is more than just a data retriever, it can help uncover patterns and insights.
Example: “What is my top trending topic this week? Analyze a sample of those conversations for insights.”
Examples of Good Prompts
“What percentage of calls in August 2024 were related to billing issues?”
“What were the trending topics for Brand X in Q2 2024?”
“Compare customer sentiment about product A vs. product B based on call data from July to September 2024.”
By following these tips, you’ll ensure KBo can help you quickly get the insights you need from your call center data. Happy querying!
🔍 Need more help? Reach out to [email protected] or your Authenticx contact for more tips.