Tired of building a robust feature set in Conversations, saving it, and losing it when you clear your cache No more! Now, filter applications for (date, type, and hierarchy) should persist...even after a cache clearing. Filters are currently limited to individual users only, and cannot be viewed or shared across teams.

Color coding for easy clip section identification is live: with more colors than ever before!

Now: when you select a Tag to apply to a created clip, the clip will automatically be attached to the relevant question on the evaluation that corresponds with the tag (ie you select First Impression as a tag, the clip will be attached to the First Impression evaluation question).
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Within an evaluation, when you open up the clipping side panel, you will see an a toggle labeled “sync tags with the evaluation”. This will be enable by default on all evaluations. Toggling this into the off position will revert clip behavior to how it previously behaved: requiring you to manually attach the correct clip to the relevant evaluation question.

Note: When you change the answer to any evaluation question, any clips associated to that question will also have their tag updated.
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There is now a new column in the Workflow Data Grid showcasing if a workflow has been marked as 'High Priority’ for easy visibility.
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Reach out to your Program Manager if you’re interested in setting up a Workflow to be higher priority.

Did you see our Pendo announcement? You can now name clips! Simply click on the clip title, and you can rename it to something more easily discoverable. These clip names will show up not only in the Montage Builder, but also in the clips menu on an Eval Question: making it easier than ever to find the relevant clip.

In addition to the naming enhancements seen above, we have also added the ability to edit clips, edit the clip transcript (and it automatically saves), added a button to expand or close all clips, and renamed everything 'Clips' for consistency!

Additionally: you can now edit clips, delete clips, add notes to clips, and add names to clips inside of Conversations.

Now users can specifically filter to find calls with or without an Adverse Event in the Conversation Explorer search filters.
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Speakers can now be labeled inside of transcriptions in both Conversations and Evaluations! This can help you identify the right speakers or contributors to conversations, and will help the AI improve its ability to accurately label speakers going forward.

The emails we send to workflow recipients has gotten a bit of a makeover visually, as well as the option to include 2 new data points: Workflow Level Name and Hierarchy.

You can now clip conversations inside of Evals AND inside of Conversations. The only users who cannot create clips in evals are Agent Users, but all other properly permissioned users will have access.

You can also see an updated experience for “Refining a Segment” in the Montage Builder.

Authenticx can now provide Spotlights for the Signals Report Average Score by Module/Question report.

The "Go To Report" option available in the kebab (3 dot) menu in the corner of a dashboard report widget has just received an upgrade! When your report opens, it will now have your dashboard’s date range pre-selected within the report view.

We have fixed up a bug preventing users from creating a new Report Group in Signals Reporting. You should now be able to create a report group. If issues persist for your account, please reach out to your program manager!

Users can now provide feedback on the Spotlight Summaries produced by one of our newest Generative AI Models. Right now, feedback is limited to a simple Thumbs Up or Thumbs Down reaction to indicate if the Spotlight analysis was useful or not. We hope to expand feedback options in the future, so stay tuned!

The UI for the audio player within the evaluation view has undergone a re-design. The UI changes to the experience include:

Two other distinct callouts in clipping updates:

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