What is Smart Sampler?
Smart Sampler allows you to select specific interactions for sampling from a larger dataset within the Authenticx platform. By setting targeted rules, you can narrow down the interaction sample based on criteria that meet your business needs. RuleSets can be created using Rule Based Classifier results, ML Model Results or even Metadata. Whether you’re looking for long calls, particular topics, or signs of friction, to name a few, SmartSampler helps you refine your search and zero in on key interactions.
Key Benefits of Smart Sampler
Reduced Manual Searching: There is no need to search interactions one by one in the Authenticx Platform. Smart Sampler can do this for you with an easy drag and drop filtering option to create RuleSets.
Targeted Listening: You want to ensure the right calls are getting the extra attention necessary to identify key insights
ℹ️ Learn how to use Smart Sampler.
Helpful Definitions
Sampling: The process of selecting interactions to be analyzed by humans via Evaluations within the Authenticx platform
RuleSet: A defined set of criteria that interactions must meet to be included in a sample, such as filters for group, message count, date range, and more.
ℹ️ Review the full Authenticx Glossary.