What is Conversation Explorer?
Conversation Explorer allows you to discover conversations based on any number of search criteria and data in the platform. You’re able to use a robust set of filters to find specific conversations and you can dive into the Conversation Details for a full view of any search result.
Use Conversation Explorer to search for and identify high-level trends and themes across your conversations and dive into more detail by clicking into individual results and listening to the voice of the customer.
💡 Who sees what results? As always, Conversation Explorer pulls from the universe of all of the conversations that have been processed in Authenticx, and to which the user has access. Searches will honor hierarchy access for the user conducting the search.
Search Filters
Search filters are on the left side of Conversation Explorer. This is where you can define specific search criteria, save filter sets that you’ve created, and apply your filters to conduct a search.
ℹ️ Learn how to filter and search in Conversation Explorer.
Search Results
Search results are on the right side of Conversation Explorer. When you apply filters to conduct a search, the results will populate in this area. Each result has an individual card with high-level information about the interaction. You can click any individual search result card to dive into Conversation Details.
ℹ️ Learn more about Conversation Explorer: