Trends provide key insights over time, highlighting how volume and trends compare to previous periods of time. Use these insights to evaluate quality and compliance, helping you assess your team's performance and identify areas for improvement.

In Signals, you’ll be able to dive deep into understanding Trends Highlights and answer questions like:

At the top of the Trends Highlights page, you’ll see an overview of:

This gives you a quick snapshot at the data before diving into the reports.

This graph shows the trend of selected classifiers over time, so you can understand how often these classifiers are arising in conversations, and how that data is trending.

You can choose to view the data broken down by Topics, Process, Skills, or All Classifiers, and also select which specific Classifiers to include in the graph.

Use this graph to track the trend of average scores for selected modules over time.
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Use this graph to track the trend of average scores for selected evaluation questions over time. You can select which module you want to look at by using the dropdown on the graph, and then select specific questions from that module by using the data grid beneath the graph.
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Use this graph to track the trend of HIPAA Compliance in conversations over time.
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Use this graph to track the frequency of Safety Events over time and determine if they are being acknowledged by the agent. The graph distinguishes between events that are identified or not identified, and whether they are acknowledged or not acknowledged.
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