Reports Available in Signals

Signals offers a variety of reports. You'll find these options conveniently listed in the left sidebar, allowing you to easily navigate between different reports.

An Eddy is when the customer's desired or expected experience is disrupted by an obstacle or barrier that causes the customer to feel stuck in a problem. Eddy reports help you explore the question: in what situations do my customers experience friction or feel stuck?

Trends allow you to see key insights over time, including indications of how volume or trends differ from previous time periods. Use these insights to evaluate quality and compliance, helping you assess your team's performance and identify areas for improvement.

Themes give you visibility into what primary conversation drivers are arising naturally across your customer conversations. Themes are made up of groups of closely related topics that have been bundled together, leveraging AI.

Topics give you visibility into the specific, individual words that are arising across conversations. See what themes and topics are coming up most often, how they're trending over time, and how they relate to Eddy Effect prevalence.

Our Contact Type AI Model automatically identifies which personas are present across your interactions. Use this page to explore what types of contacts are chatting or calling in most often, and how Eddies are impacting them.