Meet Signals

Meet Signals, a reporting interface within the Authenticx platform.

Signals consolidates various reports and views of your data into one place and, ultimately provides insight into where your customers are experiencing friction.

Unlike reports in your Dashboard (which only report on interactions with completed evaluations), Signals reports reflect data from ALL conversations that have been uploaded into the platform, offering real-time insights.

You also have the ability to build custom Signals Dashboards to focus in on specific data or to dive deep into answering key business questions. Signals is available for all designated users with reporting access and permissions.

ℹ️ Learn how to create a custom dashboard in Signals and how to assign reporting permissions.

Report Structure

You can expect reports in Signals to include the following elements:

Graph: This is the heart of Signals reports: the data visualization. Available visualizations include line graphs, bar charts, and stacked bar charts. Above the data visualization, you’ll see the report title and description.
Chart-Specific Selections: Graphs within Signals automatically update based on the selections you make within that report, either in report-specific dropdown menus (e.g., to select classifiers or topics shown on that report), or in the data grid beneath certain reports.
Menu on Individual Reports: If you click the three dots in the upper corner, you’ll have options to export the report as PNG, refresh the data in the report, or pin the report to a custom Signals Dashboard.
% / # Toggle: On certain reports, you have the option to view the data by percent, or by count. For example, viewing by count can be useful for understanding true prevalence, whereas viewing by percent can be useful in understand ratios, perhaps in comparison to other key topics or areas of interest.
Compare to previous period checkbox: On certain reports, you have the option to check/uncheck a box to compare the data to the previous time period.
Spotlights: Spotlights are auto-generated insights produced when the AI reacts to your reports. Powered by GenAI, Spotlights help you quickly uncover the key insights, implications, and areas that need your attention within your data. When you edit filters in Signals, you can refresh the Spotlights to ensure you have the most up-to-date insights.
Data Grid: Certain Over Time reports have a detailed data grid beneath them where you can get more information about trending data. You can also select/deselect within the data grid to change what you see in the graph on that specific report.